Demonstrating high performance is essential for making the best use of resources and demonstrating value to key stakeholders including funders.  We help organizations elevate performance through focused improvements strategies infused by action learning.

High performance begins with an understanding of organizational strengths and weaknesses, and a focus on specific areas for improvement.  CHS can help your organization:

  • Envision key capabilities the organization needs for the current and evolving strategic environment
  • Assess organizational strengths, weaknesses, and opportunities for improvement
  • Identify specific areas for performance improvement.

Effective strategies are required for the organization to demonstrate effective management and community impact.  CHS can help your organization:

  • Define a strategic focus (vision, mission, goals)
  • Identify key stakeholders (participants, partners, funders, others)
  • Define a value proposition for each stakeholder group
  • Specify intended results, including indicators of effective management and community impact
  • Develop action plans for strategy execution.

Even the best strategies will fall short if the organization does not have the necessary capacity for execution.  CHS can help your organization:

  • Define roles and responsibilities for strategy execution
  • Optimize policies, systems, and structures for strategy execution
  • Support team learning and development for strategy execution
  • Develop creative partnerships to strengthen execution.

Effective strategy requires focused execution aimed at optimizing results.  CHS can help your organization:

  • Monitor performance and assure quality of execution
  • Solve execution challenges as they arise
  • Optimize workflows and teamwork to optimize execution
  • Innovate and optimize based on team learning and feedback
  • Demonstrate effective management through key performance indicators.

Demonstrating positive impact is essential for sustaining and growing the organization and its services.  CHS can help your organization:

  • Design efficient evaluations
  • Build internal capabilities for evaluation
  • Meet evaluation requirements of funders
  • Use evaluation to inform strategic learning and improvement
  • Demonstrate effective management and community impact to key stakeholders including funders.

Organizational improvement works best when people are equipped with clear roadmaps and practical tools.  With this in mind, CHS created the Patient Centered Medical Home (PCMH) Toolkit to help community health centers and other primary care organizations streamline development for PCMH recognition by NCQA.  The toolkit includes:

  • A readiness checklist to help the organization determine if it is ready to engage in PCMH development.
  • A series of development checklists to help the organization identify PCMH capabilities that are already in place as well as capabilities that need development.
  • A scoring tool to help organizations focus their development efforts on PCMH elements that are yield the most benefit.
  • A knowledge base of tools and videos for team education in PCMH requirements.

This type of toolkit can dramatically streamline the development process while also helping staff learn and develop their skills in PCMH development and teamwork.

Action learning is a strategic approach to organizational development in which teams of people engage in focused learning and action to address real-world challenges or opportunities in their professional setting. An action learning program can be designed to engage your teams in focused learning and improvement for any organizational priority.

An action learning collaborative could be an effective strategy for helping teams from your organization elevate performance.

  • The focus of an action learning collaborative could include core skills such as leadership, management, teamwork, and communication, or applied skills such as quality improvement, program evaluation, or various types of community service models.
  • The collaborative could be structured at the community level or at the association level depending on the needs and interests of the prospective participants.
  • Visit the Elevate People page to further explore the possibilities for action learning. 

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