The work of creating healthier communities begins with strong organizations that are equipped to create positive community impact. At CHS we use an approach called action learning to help organizations build capacity to accomplish their objectives. Over the past 25 years we have used action learning formats to help hundreds of organizations develop their talent and strengthen their capacity. The results can be seen in individual learning, team development, organizational performance, and community impact.
Learn more about our action learning supports below, and contact us to discuss the possibilities.
In today’s organizations people have to learn rapidly and continuously to keep up with the pace of change. They need practical supports that can help them solve challenges right now, without waiting weeks or months for traditional training or consulting programs that might not be responsive to their needs.
Action learning is a powerful strategy for capacity building because it combines learning support and action support in one rapidly deployed, integrated program. This combination of supports helps participants build their skills as they take action to solve practical challenges facing their organization or community.
Action learning has been widely used in various formats across the United States and across the world. Experience shows that any organization can benefit from action learning, including corporations, nonprofits, government agencies, universities, philanthropies, associations, and advocates.
At CHS we’ve taken action learning one step further by pioneering virtual action learning programs that can be rapidly delivered directly to the work setting, wherever that may be. We describe how in the next section.
At CHS we have pioneered to use of virtual action learning to add even more value to this proven approach. Like traditional action learning, virtual action learning is tailored to address the specific objectives of the participants. The difference is in the virtual delivery of learning supports and action supports to help participants accomplish their goals. By using smart technology to deliver supports with a personal touch, we can deliver action learning programs directly to the workplace without asking organizations to spend extra time and money for travel or onsite consulting activities.
This innovative approach allows us to deliver cost-efficient programs that help participants accomplish their goals for individual learning, team development, organizational performance, and community impact. In every engagement we begin by listening to make sure we understand the particular needs of our client partners. Then we use a proven, ten-step approach to tailor each project to the particular needs of the participants. The basic steps are outlined below.
In this step…
We can help you…
Select a focus for action learning
Engage participants in defining the objectives and approach
Assess particular needs and interests of participants
Design the program including objectives, learning supports, and consulting supports
Develop content, engage subject matter experts, and delivery methods
Implement and optimize the program based on participant feedback
Evaluate the program based on objectives for individual and organizational impact
Capture key knowledge assets for future use
Refine and scale the program for the next cohort of users
CHS has helped hundreds of nonprofits build stronger organizations and create healthier communities through action learning projects. Each project is tailored to provide the right combination of training, tools, technical assistance, and strategy coaching to accomplish the goals of the organizations involved. Some example action learning topics are outlined below.
CHS can support action learning for a single organization, an association program, a community initiative, or a state or national collaborative. Whatever the setting, we tailor the format to fit the participants and the program objectives.
Action learning workshops are focused sessions in which participants engage in rapid learning and design to solve specific challenges.
Workshops can be conducted virtually or onsite, and may range from 90 minutes to most of a day depending on the content.
Action learning programs include a series of workshops for plus strategy coaching and technical assistance between the workshops.
The timeframe could be from weeks to months depending on the participants and objectives.
In an action learning collaborative, teams from multiple organizations come together to learn and apply effective strategies for achieving shared goals.
A collaborative typically includes a series of learning sessions supplemented with strategy coaching, technical assistance, tools, and online resources.
The timeframe for a learning collaborative can run from a few months to a year of longer.
Action learning networks are online learning hubs designed to engage diverse individuals in exchanging insights and ideas in specific topic areas.
For example, elevation is an action learning network for individuals interested in social innovation for healthier communities.
The purpose of the Collaborative is to help hospitals and local health districts collaborate for population health assessment and community health improvement within their local regions.
Participants include professionals from dozens of hospitals and local health districts across Virginia.
The learning objectives are focused on helping members streamline and optimize organizational strategies for community collaboration, internal team development, analyzing community data, obtaining community insight, producing community assessment reports, and developing community health improvement strategies.
The learning activities include virtual learning sessions, online resources, technical assistance consults, and strategy coaching.
The impact of the Collaborative can be seen in more community collaboration, creative development of community data, community engagement strategies, and community health improvement strategies.
CHS provides support for collaborative design, facilitation, research, data, tools, training, technical assistance, strategy coaching, and evaluation.
The Greater Williamsburg Chronic Care Collaborative
The Greater Williamsburg Chronic Care Collaborative (GWCCC) works to strengthen the chronic care safety net in the Greater Williamsburg region of Virginia. The Collaborative is sponsored by the Williamsburg Health Foundation, and has been operational for more than ten years.
The purpose of the Collaborative concept is to help safety-net organizations develop stronger and more sustainable systems of care by working together on behalf of the community.
The participants include two charitable clinics, a rural health center, a community behavioral health agency, two hospitals, a regional public health district, and a statewide pharmacy access program.
The learning objectives are focused on building capacity to implement and sustain core elements of the Chronic Care Model originated by the MacColl Institute, adapted for safety net patients.
The learning activities include virtual learning sessions, an online resource center, technical assistance consults, and strategy consults.
Collaborative Members have demonstrated positive outcomes related to capacity building, access to care, quality of care, and development of clinical-community partnerships. Thousands of low-income patients with chronic conditions have benefited from the care provided by these organizations.
CHS provides support for program design, content development, facilitation of learning sessions, online learning, and practice coaching.
The PCMH Learning Collaborative is a statewide collaborative of more than 25 community health centers building capacity to obtain patient centered medical home recognition. Funded by the Virginia Community Healthcare Association with federal grant support, the PCMH Learning Collaborative provides a coordinated approach to Patient Centered Medical Home transformation and recognition for Virginia’s community health centers.
The purpose of the PCMH Learning Collaborative is to help health centers improve and sustain the infrastructure needed to provide high quality patient centered care and to enable all CHCs in Virginia to be successful in their goal of achieving NCQA PCMH recognition.
The participants are individuals from diverse professional backgrounds who have responsibility for leading PCMH development at their health center. July 2020 marked the beginning of the 5th year of the learning collaborative.
The learning objectives are focused on building capacity to implement and sustain core Concepts, Criteria and Competencies required for NCQA PCMH Recognition.
The learning activities include virtual learning sessions, an online resource center, monthly educational updates, one-on-one coaching and technical assistance.
CHS provides support for program design, content development, facilitation of learning sessions, online resource center, and practice coaching.
The purpose of Quality Improvement+ is to help health centers improve and sustain the infrastructure needed to provide high quality care.
The participants are individuals from diverse professional backgrounds who have responsibility for leading QI at their health center. Year 1 of Quality Improvement+ included professionals from 20 health centers.
The learning objectives include practicing positive leadership, promoting a culture of continuous improvement, promoting use of data and measurement, using design thinking in QI, advancing health equity through QI, and leading QI in a telehealth context.
The learning activities include virtual learning labs for the full group, practice coaching for individual participants, an online resource center, and an applied project where participants use what they are learning to manage an actual QI project at their health center.
CHS provides support for program design, content development, facilitation of learning sessions, online learning, and practice coaching. In 2021 CHS will design and deliver the program for a second cohort in partnership with CPCA.
The purpose of SYNC is to help healthcare teams develop skills for effective teamwork and leadership for today’s healthcare environment.
SYNC participants include multi-disciplinary teams from organizations across healthcare sectors and disciplines. Teams often include cross-agency partnerships between healthcare organizations, public health agencies, and community service providers.
The learning objectives are focused on interprofessional collaboration, leadership fundamentals, 21st-century healthcare, creative problem solving, and individual and team wellness.
The learning activities include virtual group learning sessions, self-directed learning in SYNC topic areas, and application of SYNC learnings to a team capstone project addressing a real-world challenge within the organization or community.
CHS provides support for program design, program evaluation, facilitation of learning sessions, an online resource center. We also provide research, data, tools, technical assistance, and strategy coaching for the team capstone projects.
The purpose of The Quality Collaborative is to help participating clinics continue their work in quality management while building their capabilities to report on quality indicators and social determinants of health (SDOH).
Participants include teams from six charitable clinics in the Greater Austin area.
The learning objectives are focused on managing quality and addressing social determinants of health for clinic patients.
The learning activities include virtual learning sessions, an online resource center, and technical assistance for practice improvement.
CHS provides support for program design, content development, facilitation of learning sessions, a project extranet, and technical assistance for participating teams.