• Community behavioral health agencies provide a wide array of supports that are essential for improving community health and wellness.
  • We use a proven support model to help community behavioral health agencies build capacity, optimize performance, and demonstrate community impact.
  • Over the past 20 years we have applied this model to help dozens of community behavioral health agencies accomplish their goals.
  • We invite you to scan our support menu below, and also download our one-page service summary.

Download our Quick Guide to Strategy Supports for Community Behavioral Health Agencies

  • The first step toward reaching a community behavioral health agency’s goals is to engage the right stakeholders in the process.
  • Depending on the project, the right stakeholders might include team members, board members, community members, service partners, funders, or other people from outside the organization.
  • We work closely with our clients to identify the key people who need to be involved in the project, and engage them in productive ways.

A logical next step is to assess the organization’s readiness to accomplish the mission in the current and emerging environment.  We can help you:

  1. Scan the strategic environment
  2. Assess internal capabilities
  3. Identify strategic opportunities and threats
  4. Consider strategic readiness under various future scenarios
  5. Decide priorities for improving strategic readiness.

The next step is to define goals and strategies for the organization based on the assessment of strategic readiness. CHS can help you:

  1. Clarify the mission of the organization
  2. Define the customers to be served by the organization
  3. Develop a clear value proposition for key customer segments
  4. Define performance goals for the charitable clinic
  5. Create a plan for building capacity, achieving performance goals, and creating community impact.

Once a strategy is designed the next step is to develop organizational capacity for execution. CHS can help you:

  1. Assess organizational learning needs
  2. Design organizational learning supports
  3. Develop customized content and learning tools
  4. Implement learning supports including virtual training, tutorials, coaching, and technical assistance.
  5. Evaluate the impact of organizational learning.

A partial list of organizational learning topics includes:

  • Strategy development
  • Design thinking
  • Leadership development
  • Team development
  • Program design
  • Program evaluation
  • Quality improvement
  • Workflow improvement
  • Key performance indicators
  • Strategic evaluation

Once the strategy is defined, execution is everything. CHS can help you:

  1. Assure that staff are equipped for execution
  2. Assure that key resources are becoming available
  3. Assure that key strategies are being executed
  4. Assess whether key outputs, outcomes and impacts are being achieved
  5. Make strategic adjustments based on feedback and evaluation.

In today’s funding environment it is essential to demonstrate effective management and community impact in order to sustain the mission.  CHS can help you:

  1. Identify key audiences for performance reporting
  2. Define key indicators of effective management
  3. Define key indicators of positive community impact delivered by the charitable clinic
  4. Develop systematic methods and tools for producing key indicators
  5. Develop reports that are strategically designed to demonstrate value to key audiences.

In today’s funding environment it is essential to define and demonstrate the value of the community behavioral health agency and its programs for key stakeholders including funders, service partners, public officials, and community members.  CHS uses model called ‘community value analysis‘ to help nonprofits define and demonstrate value in their own local context.  We can help you:

  1. Define your objectives for demonstrating value to key stakeholders
  2. Identify specific audiences who should know about the value of your organization or program
  3. Create the value messages (what you want them to know) for each audience segment
  4. Develop value indicators (quantitative and qualitative indicators) to support the value messages
  5. Design a communication plan for each audience segment
  6. Execute the communication plan for positive results

Click here to download a more detailed strategy checklist for demonstrating community value. 


CHS can deliver any or all of the supports outlined above through a professional learning collaborative.  A professional learning collaborative engages professionals from one or multiple organizations in focused learning and action to strengthen their skills and elevate organizational performance.

  • A professional learning collaborative can be convened by a single nonprofit, an association of nonprofits, a foundation, or any other entity interested in facilitating nonprofit capacity building.
  • The basic approach is to choose a focus, engage participants, define goals, design and develop supports, and collaborate on learning and action to strengthen skills and elevate organizational performance.
  • The number of organizations participating in a collaborative could range from a few to dozens.
  • The time period could run from a few weeks to months.
  • The supports and activities are tailored for the project, and typically include a mix of online resources, virtual meetings, in-person strategy sessions, coaching, and technical assistance.

Recent Examples

Recent examples of community collaboratives supported by CHS include:

  1. PCMH Development. A statewide collaborative focused on patient-centered medical home (PCMH) development for teams of professionals from community health centers.  (24 organizations, convened by a state primary care association.)
  2. Leading for Value. A statewide collaborative focused on demonstrating the community value of community behavioral health organizations.  (30 organizations, convened by a state association of community health centers.
  3. Transforming Healthcare Leadership. A statewide collaborative focused on interprofessional teamwork and leadership development, for teams from hospitals, health systems, medical practices, community health centers, community health organizations, pharmacy organizations, health professions training, and social support organizations.  (40 teams over six cohorts, convened by a partnership between a state medical society, a state association of hospitals & health systems, a state nursing association, and the state public health agency.)

How CHS Can Help

If your organization would like to create a professional learning collaborative, CHS can help you:

    1. Define objectives for the collaborative.
    2. Assess learning needs of participants.
    3. Design learning activities and programs.
    4. Develop learning resources including content and subject matter experts.
    5. Facilitate learning events and activities.
    6. Support individual and team learning throughout the program.
    7. Evaluate the community impact of the collaborative.
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