- At CHS we provide strategy support for system change efforts.
- We all know from experience that the system itself can create obstacles to delivering services and supports at the community level.
- We also know that many of the best ideas for improving community services and supports are identified by professionals and community members at the local level.
- Learn more about our approach below, and contact us to learn more about CHS supports for system change.
At CHS we use a collaborative approach called design thinking to spark system change. The basic strategy is to bring people together to identify system-level problems, generate possible solutions, and advocate for those solutions with system-level stakeholders.
In conducting this work, we incorporate principles of design thinking and systems thinking to spark creativity and produce viable solutions. Our six-step process of design thinking for system change includes:
- Empathize. Understand how users experience the system.
- Define. Clarify and specify the system problems to be solved.
- Ideate. Generate ideas about system changes that could solve problems for users.
- Prototype. Describe one or more prototype solutions in simple formats for rapid review and refinement.
- Test. Test and refine prototype solution(s) with system stakeholders.
- Implement. Support implementation of viable solutions for system change.