• At CHS we provide strategy support for system change efforts.
  • We all know from experience that the system itself can create obstacles to delivering services and supports at the community level.
  • We also know that many of the best ideas for improving community services and supports are identified by professionals and community members at the local level.
  • Learn more about our approach below, and contact us to learn more about CHS supports for system change.

At CHS we use a collaborative approach called design thinking to spark system change. The basic strategy is to bring people together to identify system-level problems, generate possible solutions, and advocate for those solutions with system-level stakeholders.

In conducting this work, we incorporate principles of design thinking and systems thinking to spark creativity and produce viable solutions. Our six-step process of design thinking for system change includes:

    1. Empathize. Understand how users experience the system.
    2. Define. Clarify and specify the system problems to be solved.
    3. Ideate. Generate ideas about system changes that could solve problems for users.
    4. Prototype. Describe one or more prototype solutions in simple formats for rapid review and refinement.
    5. Test. Test and refine prototype solution(s) with system stakeholders.
    6. Implement. Support implementation of viable solutions for system change.
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