We use a proven support model to help organizations optimize their efforts to create positive impact. The model is based on a five-stage ‘positive impact cycle’ that can be applied for the organization as a whole, or a particular program or service line. CHS can help by providing strategy consulting and learning support for any step in the process
Every mission-driven organization needs to define and demonstrate positive impact for the people it serves.
- Positive impact can be defined for an organization as a whole, or for a particular program or service line.
- Positive impact can include direct social impacts for health, education, employment, housing, food security, personal safety, and other factors that impact individual opportunity and quality of life.
- Positive impact can also include elements of community design, economic impact, environmental impact, policy impact, and other structural and cultural impacts that help to create healthier communities.
Positive impact begins with and understanding of the needs of the population or community the organization aims to serve. CHS can help your organization:
- Define the focus population for the organization or intiiative
- Develop quantitative indicators of population needs and capabilities
- Generate qualitative insights about needs, service gaps, available assets, and opportunities for improvement
- Share results in efficient reports and visualizations
- Use results to inform strategy design.
Positive impact strategies can be designed for the organization as a whole, or for a particular program or service line. CHS can help your organization:
- Define the mission or purpose of the organization, program, or service line
- Define the primary customers, or people whose lives will be changed through your work
- Define the supporting customers, such as service partners, funders, and other key stakeholders
- Create a compelling value proposition for primary and supporting customers
- Specify the intended results, including indicators of positive impact
- Design the goals and action strategies that will be implemented to create positive impact.
Excellent strategies will fall short if the organization does not have the necessary capacity for strategy execution. CHS can provide training and technical assistance to help your organization develop capacity. Key steps include:
- Define roles and responsibilities
- Optimize policies, systems, and structures
- Support team learning and development
- Facilitate innovation and problem solving
- Use feedback to refine and improve execution.
Excellent strategies can fail or fall short if they are not executed with a focus on results. This step is focused on supporting execution, and making refinements in response to feedback. Key questions include:
- How is the strategy being implemented?
- Are resources coming available as planned?
- Are team members being equipped and supported as planned?
- Are activities being implemented as expected?
- Are service recipients responding and engaging as expected?
- What types of strategy adjustments are needed to optimize execution?
Demonstrating impact is essential for sustaining and elevating programs and services. In this step we apply strategic evaluation to answer questions such as:
- Are expected levels of output being achieved?
- Are expected outcomes being accomplished?
- Are expected system impacts being realized?
- Are we meeting key stakeholders’ expectations for impact and value?
- Can we sustain high levels of performance going forward?